rebel8 said:
There appears to be a somewhat large percentage of the human race that needs to create drama all the time. It's like breathing to them--second nature. Drama hounds. Need to create conflict, gossip, find fault, manipulate, etc. Waste more damn time doing all that crap than they do just working.
I own a small landscape company. People complain about the smallest things.
Why is the lawn yellow? ...............................Well...it's 90 degrees out and hasn't rained in three months.
Why aren't you here at the same time every week?................ If it rains, I get backed up and it changes my schedule.
Why can't you do my job today or tomorrow?.................... You are not the only customer I have.
Why isn't my grass green after I paid for fertilizer? .................It takes 2 weeks or more with lots of water to green up.
I'm a senior citizen, why don't you give me a discount?........... Why should I? The cost and labor is the same if you were 25 or 85 years old.
Why is your company so small? .....................................It allows me to serve you better and control costs. If you want, hire the larger outfit and pay more for the same service.
Someone gave me a cheaper price for the same job. .....................Why don't you hire them if the price is cheaper? Most of the customers lie about receiving another estimate.
Customers that complain about nothing are the worst. I try to bend over backwards for them but after a while they tire me out and I cancel the service.
These customers are the same ones who when given an invoice pay you two months later.